Frequently Asked Questions

How do I buy something I've found on Gryphon's website?
Gryphon T-shirts, our instructors' books and CDs, and a few other specialty items are available for purchase online from the Mercantile page of this site. For everything else Gryphon offers, we ask that you call and place your order by phone. Feel free to use our toll-free number, 888-493-2131.

I've found an instrument I'm interested in on your site, but I can probably buy it cheaper from a discount online retailer. Why should I buy from you guys?
To be blunt, because of our service department. We do a better job of setting up each instrument before we sell it, and we're happy to make further adjustments for you both before and after the purchase. Local customers clearly have an easier time taking advantage of these services, but even long-distance customers frequently wind up saving money on set-up charges when they buy from us. Our luthiers also check out every instrument that comes in We do a better job of weeding out new instruments that have minor and sometimes major problems. Suppliers find us hard to please, but we're proud of being picky.

We also take care of our customers long after the sale as well. You'll get a 25% discount on the labor charges for any future set-up, repair, or modification work.

Also remember than none of our sales staff are paid commissions, so they have no incentive to try and get you to spend more money than you need to for the type of instrument you want, or the kind of music you're playing.

When are you open?
Monday through Thursday, 10:30 AM to 8 PM, Friday and Saturday, 10:30 to 5:30.

Does Gryphon have a catalog?
No, but we do mail out a quarterly newsletter, the Gryphon Gazette, which has some product reviews and music industry news, We'll email a version of the Gazette to anyone, anywhere, just fill out this form with your email address.

Sign up for the new Electronic Gryphon Gazette Email: See Sample Articles

Do you ship internationally?
Yes. Gryphon ships instruments all over the world.

Do you put instruments on layaway for customers?
Yes. Give us a deposit and we'll put an instrument on layaway for you for 30 days.

I noticed that you rent several different kinds of instruments for students. Do you rent pro gear, short term, for gigs?
Sorry, not at this time.

Gryphon does not have a separate consignment shop. We treat consigned instruments the same as our own inventory, changing strings, offering customers after-the-sale service, etc. And every consigned instrument is fully insured.

Do you custom order guitars for customers?
You bet, we do it all the time. We'll do our best to help you get the guitar of your dreams from any guitarmaker we represent, from big companies like Martin and Taylor to smaller workshops like Collings and Santa Cruz, to individual luthiers.

I'm a performer, does Gryphon still give house concerts?
Sorry, but no. Moving lots of guitars and store fixtures so we could seat a small group for a concert became too time-consuming, and a bit dangerous for the guitars.