Instruments and Amplifiers:
Mail order: instruments and/or
amps have a two-day approval period. If the instrument/amp is to
be returned, customer must call Gryphon within 48 hours of receiving
it, and item(s) must be shipped back to Gryphon by the third business
day. Customer must ship UPS or Fed Ex prepaid, using the same service
as when received, (example: overnight, 2 day, 3 day or ground).
Pack carefully! Any instrument/amp shipped on approval, and its
carrying case, must remain in factory original condition when returned,
including all instructions, warranties and tags. If used, item must
be in same condition as when shipped. After Gryphon receives the
returned item, we will refund the purchase price, excluding outbound
shipping. There is a 2% restocking/processing fee if the item is
returned (this fee is waived if payment is made by bank wire or
In store: customer has 48 hours
to return the instrument for a full refund. If returned after 48
hours, but within 7 days, the customer will receive a store credit.
Accessories: customer must return
items for a full refund within 10 business days of the original
date of purchase. No returns after 10 days. Item must include original
packaging and sales receipt. Original factory packaging must be
in perfect condition (don't tear open the packaging!)
Music books: due to strict copyright
laws, all music books and book sales are final, so please make your
selection carefully. If an item is defective or damaged it will
be exchanged for the same title.
CD's and DVD's: must be returned
within 10 days, unopened, and include sales receipt for a full refund.
If you receive a CD or DVD that is genuinely defective, you may
return it for a replacement. You must tell us exactly what and where
the defect is – for example, “skips on the third song
at 2:33”. Please choose your merchandise carefully.
Special orders: a non-refundable
deposit of 25% is required. Approval period does not apply to special
orders. Special orders are considered SOLD when they arrive, unless
other arrangements have been agreed upon by both Gryphon and the
customer. Any such special arrangement must be in writing.
Layaways: the layaway term is
30 days. A 50% non-refundable deposit is required. If you change
your mind about the instrument or can’t make the final payment
the deposit will be used as store credit.