FAQ

Here you can find the answers to Gryphon’s most common questions. Feel free to call for a more personal explanation from one of our staff members!

How do I buy something I've found on Gryphon's website?

The easiest way is to add the instrument to your shopping cart and then check out. Some of our instruments are not available through the shopping cart, so please call us directly for more information. If you have any questions about any instrument that is for sale, please do not hesitate to call us during business hours.

Do you ship internationally?

We ship many of our products internationally, but to be sure, please either call us or send us an email so we can confirm shipment.

When are you open?

Our hours are (Pacific Time):

Monday through Thursday: 10:30 AM – 8:00 PM

Friday and Saturday: 10:30 AM – 5:30 PM

We are closed on Sunday.

Check the front page for special holiday hours in December.

Do you put instruments on layaway for customers?

Most of our instruments are available for layaway. Please call for further details.

I've found an instrument on your site, but I can probably buy it cheaper from a discount online retailer. Why should I buy from Gryphon?

  • Our service technicians set up each instrument before we sell it , and we’re happy to make further adjustments at no cost before and after the purchase. Local customers clearly have an easier time taking advantage of these services, but even long-distance customers frequently wind up saving money on set-up charges when they buy from us.
  • Our luthiers check out every instrument that comes in the store. We will not put an instrument out for sale if it does not meet our stringent criteria. Suppliers find us hard to please, but we’re proud of being picky.
  • We also take care of our customers long after the sale. You’ll get a 25% discount on the labor charges for any future set-up, repair, or modification work.
  • Our sales staff is not ‘on commission’. They have no incentive to try and get you to spend more money than you need for the type of instrument you want or the kind of music you’re playing.

I noticed that you sell several different kinds of instruments for students. Do you rent them as well?

We rent guitars, mandolins, ukuleles and banjos for students. We have a number of different sized guitars for kids as well as adults. There is a monthly fee for rentals and we also require a deposit and a credit card for the recurring fees. Please come in and our staff will fit you for the guitar that best suits you.

Do you custom order guitars for customers?

Yes, we do order custom guitars from our popular brands. We will ask for a deposit to place the order. Please call or email for details.

What is a Gryphon?

The Gryphon (pronounced Griffin) is an imaginary beast with the body of a lion and the head, wings, and talons of an eagle. Dating back to several centuries B.C., the Gryphon was said to rule both air and land, watchful, loyal, strong, and swift–all those qualities politicians promise but never deliver. In remnants of ancient cultures Gryphons still silently toil, pulling chariots, guarding temples and treasure, and just generally being nice guys while always looking majestic.

We’re lousy at looking majestic, and fortunately our chariot-pulling and temple-guarding abilities have never been tested, but the nice guys stuff has been our specialty for over 40 years. We first chose the Gryphon as a logo, but maybe a bit of those noble qualities have rubbed off, who knows? The “watchful” part is reflected in the wide and varied inventory you’ll see here, with far more to be found in the store, and most of our new customers are referred to us by old customers, suggesting that the loyalty factor works both ways.