New Stricter Rules For Appointments to Visit Gryphon


Due to a surge in COVID cases, Santa Clara County has imposed stricter limits on non-essential indoor retail than we’ve had in the past few months. Instead of being allowed 25% of our normal capacity, that percentage has been dropped to only 10%. These new restrictions will last until further notice. Consequently, we will be open for a very limited number of customers by appointment only, and we will more strictly enforce those appointment entry and exit times than in the past. To set up an appointment to visit the showroom call us at (650) 493-2131 during store hours. We will be offering curbside delivery for online and phone orders.

Our repair shop is also open on a limited basis.  We are not accepting drop-ins at this time so please call us at (650) 493-2131 in advance for an appointment on one of those days. You can also email the Repair Department at [email protected].

To ensure that customers can try out instruments while maintaining adequate social distance from Gryphon staff, and each other, we’ve rearranged the store’s floorplan to open up more spaces to play. Unfortunately, “Free-range browsing” of our retail spaces and displays will not be possible as at least for now both the number of customers and what they handle must be somewhat restricted.

While you can wear a face covering when trying out instruments, you obviously can’t play them wearing gloves. That means we’ll be making sure the instruments you play are thoroughly cleaned before you try them, and that they’re cleaned again before the next customers play those same instruments later.

Below are some of the most important rules we ask you to follow when you visit us:

  • You must be wearing a face covering to enter the Gryphon store, no exceptions. Don’t worry if you don’t have one, we’ll gladly provide free masks at the door.
  • We have touch-free hand sanitizer dispensers at the front door, please use them (we’ll be sanitizing communal surfaces hourly).
  • Since the number of people allowed in the store is limited you must have an appointment. Unfortunately we can’t accommodate drop-in customers at this time so please call or email us before coming to Gryphon. When you make an appointment we ask that you tell us what instruments you wish to try out so we can plan accordingly.  For instance it won’t make sense to have three people arriving at 1 PM to try Dobros or test amplifiers.
  • By Santa Clara County order, customers cannot use the restroom.


Please stay connected with us through our website, email newsletter (subscribe on our website), and social media for up-to-date information. During these unprecedented times, we wish to continue to fulfill your musical needs as best we can while observing all necessary health and safety practices.

You can email any questions to [email protected].

All of us at Gryphon thank you for your continued business and we look forward to seeing you all again when our store is allowed to open.

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