Rules to Visit Gryphon or Schedule Repairs

Gryphon's Updated Retail Rulebook

Thanks to fewer restrictions on shopping you no longer need to make appointments to visit the retail showrooms at Gryphon!

However, all customers must wear a mask to enter the store and the 6 foot social distancing rules remain unchanged.

Note that since our Repair Department continues to be busier than it's ever been, repairs are still booked by appointment only.

Gryphon's updated repair scheduling:

All repair intake and consultation is by APPOINTMENT -  please call the shop (650-493-2131) to schedule an appointment to bring your instrument in for evaluation.

We can make 30-minute appointments on WEDNESDAYS, FRIDAYS and SATURDAYS.

We can often restring your guitar, banjo, mandolin or ukulele on the day you bring them in, without an appointment. You also do not need an appointment to pick up your guitar after repairs are completed.


Please stay connected with us through our website, email newsletter (subscribe on our website), and social media for up-to-date information. During these unprecedented times, we wish to continue to fulfill your musical needs as best we can while observing all necessary health and safety practices.

You can email any questions to

All of us at Gryphon thank you for your continued business and we look forward to seeing you all again when our store is allowed to open.